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Steps to be followed before applying for the job
Welcome to our comprehensive guide on navigating job applications with confidence. In this post, we’ll walk you through the essential steps to enhance your chances of landing your dream job.
Understand the job description and job role: First, make sure to carefully read the job description to understand the specific requirements and responsibilities. Next, gain a clear understanding of the job role to ensure it aligns with your career goals.
Analyze your skills: Then, analyze the skills mentioned in the job posting and tailor your resume to highlight your relevant experience and abilities. Finally, if you feel prepared and confident in your application, don’t hesitate to hit the ‘Apply Now‘ button and don’t forget to tailor your resume as per job description. Let’s get started on your journey to success!
Join Accenture as Customer Support vertical and play a vital role in managing and resolving customer queries. As a Customer Service New Associate, you will handle escalations and complaints, providing the best resolutions and ensuring customer satisfaction. This role involves closing faults and complaints within SLAs, requiring excellent communication skills and knowledge of customer support metrics.
Key Role Details
Role: Customer Service
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations – Other
Education: UG: Any Graduate | PG: Any Postgraduate
About Company
Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology, and Operations services, powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Accenture embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.
Job Responsibilities
– Address customer inquiries and resolve issues.
– Handle escalations and provide solutions for dissatisfied customers.
– Close faults and complaints within SLA guidelines.
– Collaborate effectively within your team and with your direct supervisor.
– Follow detailed instructions on all tasks.
– Make decisions that impact your work under close supervision.
– Perform as an individual contributor within a narrowly defined scope of work.
– Potential requirement to work in rotational shifts.
Ideal Candidate Profile: Skills and Qualifications
Accenture are seeking candidates who excel in the following areas:
Customer Service Skills (Inbound & Outbound): Proficient in handling both incoming and outgoing customer interactions, ensuring a positive experience.
Customer Service Management: Capable of overseeing customer service processes and ensuring efficient resolution of issues.
Effective Verbal and Written Communication: Strong communication skills to clearly articulate information and resolve customer queries effectively.
Collaboration and Interpersonal Skills: Ability to work well with team members and build positive relationships with customers.
Commitment to Quality: Dedicated to providing high-quality service and consistently meeting customer satisfaction standards.
Ability to Manage Multiple Stakeholders: Skilled in handling various stakeholder’s needs and maintaining effective communication channels.
Ability to Perform Under Pressure: Remains calm and efficient in high-pressure situations, ensuring customer issues are resolved promptly and accurately.
Join Accenture as an Application Developer in Pune: Exciting Opportunity Ahead!
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Make sure you have read the job description completely and if you meet the eligibility click on apply now
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